We are happy to inform you all that we have Urgent Opening Service Desk / IT Help Desk Technician Responsibilities.
Essential Requirements: Good general level of education. A-levels or equivalent, with GCSE grades A-C or
equivalent in English Language and Mathematics.
Desirable Requirements: ITIL Foundation Certificate (V2) Customer Service Qualification. ECDL (or
Previous experience of working in an IT support role.
Working knowledge of Microsoft Windows and MAC client operating systems as well as various software
packages including Microsoft Office and Adobe Creative Suite.
Excellent IT skills and computer literacy.
Previous Experience within a customer service role.
Experience of the following:
Microsoft System Center Configuration Manager
VMWare Virtual Desktop Infrastructure (VDI)
Encryption Software (e.g. True crypt, bit locker)
Previous experience of working with students or within an educational environment.
Excellent organizational skills.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the
telephone and in writing.
Ability to demonstrate
Skills – Good Communication (Oral & Written )
Job Profile –
We are looking for a competent IT Service / Help desk technician to provide fast and useful technical assistance on
computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to
understand the problem and explain its solution. They must also be customer-oriented and patient to deal with
The goal is to create value for clients that will help preserve the company’s reputation and business.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Diploma / BTech in IT, Computer Science or relevant field
Salary – INR 1.80 L PA
Salary exceptions will be considered for excellent candidates.
Send Resume: email@example.com